Shipping and Delivery

 

Shipping Policy within Malaysia

We offer convenient shipping methods (PosLaju). You have the opportunity to view the actual shipping charge for your order during checkout process when you insert your Postcode and State in the Shipping Estimation function. Shipping fee are based on your parcel's weight. 

Orders are severed on a first come first ship basis provided the items are in stock. Customer will be notified of any delay by email. For some orders we will be validating shipping and billing information. Assuming we have no difficulty validating, orders will be shipped in one to two business days (except payment made on Fridays, Saturdays, Sundays and the day before public holiday).

Normal delivery times using POSLAJU services is scheduled within 1-2 days from date of shipment. Some deliveries may require signature. We are neither responsible for the failure of the carrier to demand this, nor can we request that they do not. Customers are responsible for facilitating proper delivery by carrier. Shipping & Handling is not refundable on refused or undeliverable shipments.

Enjoy free shipping when your purchase total (exclude shipping fee) is over RM200. (Does not valid for wholesale items). Just input coupon code: RM200SHIPPINGFREE during checkout process to enjoy your free shipping. To save your shipping cost, it is good to combine your order with a friend and ship to one address only. Make your payment and send the payment details to us by 7.00pm everyday to make sure your parcel is included in the next day's delivery (except payment made on Fridays, Saturdays, and the day before public holiday).

Your beads are carefully wrapped in bubble wraps to prevent damage during transit. In some cases, you might received your beads in boxes and casing to prevent extra damage during delivery.

You may track your parcels here: POSLAJU TRACKING


World Wide Shipping Policy (except Malaysia)

We offer convenient shipping methods (Registered Air Mail). You have the opportunity to view the actual shipping charge for your order during checkout process when you insert your Country, Postcode and State in the Shipping Estimation function. Shipping fee are based on your parcel's weight. If there is no Delivery Method suggested for your during check-out process, please choose "Pick-Up from Store" and continue with your check-out process. We will manually calculate your Shipping Fee and inform you via email.

Orders are severed on a first come first ship basis provided the items are in stock. Customer will be notified of any delay by email. For some orders we will be validating shipping and billing information. Assuming we have no difficulty validating, orders will be shipped in one to two business days (except payment made on Fridays, Saturdays, Sundays and the day before public holiday).

Normal delivery times using REGISTERED AIR MAIL services is scheduled within 4-10 days from date of shipment (varies for each country). Some deliveries may require signature. We are neither responsible for the failure of the carrier to demand this, nor can we request that they do not. Customers are responsible for facilitating proper delivery by carrier. Shipping & Handling is not refundable on refused or undeliverable shipments.

To save your shipping cost, it is good to combine your order with a friend and ship to one address only. Make your payment and send the payment details to us by 7.00pm everyday to make sure your parcel is included in the next day's delivery (except payment made on Fridays, Saturdays, and the day before public holiday).

Your beads are carefully wrapped in bubble wraps to prevent damage during transit. In some cases, you might received your beads in boxes and casing to prevent extra damage during delivery.

You may track your parcels here: REGISTERED AIR MAIL TRACKING

SELF PICKUP (at our store)

You may request to collect your purchase at our location (or nearby area) after payment is made. At the moment, we are not able to accommodate self pick-up outside the areas nearby our location. Please view 'Contact Us' page to view our location.

 

Return Policy

In the rare event that wrong items are delivered to you, MarvelBeads.com will redeliver the correct items, provided the wrong items are returned (at our cost) to MarvelBeads.com in an unopened, resalable condition. Although MarvelBeads.com utilizes durable packaging and reliable delivery services, we are not responsible for in-transit damages that are deemed, at our discretion, to be beyond our control.

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